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Travel Advisory: AirAsia extends period of credit account redemption and refund for flights to mainland China, Hong Kong & Macao

AirAsia is extending the period to obtain credit account or full refund for guests with flight bookings to/from mainland China, Hong Ko...


AirAsia is extending the period to obtain credit account or full refund for guests with flight bookings to/from mainland China, Hong Kong and Macao until 31 March 2020.

AirAsia is making provisions for guests affected by flight cancellations and/or travel restrictions imposed by various governments for bookings to and from all destinations in mainland China, Hong Kong and Macao as follows:
 
  • Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for affected flights to/from mainland China, Hong Kong and Macao until 31 March 2020; OR
     
  • Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking. Applicable for affected flights to/from mainland China, Hong Kong and Macao until 31 March 2020.

Guests whose flights fall into the above date range can obtain a full refund in the amount equivalent to that booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on “Refund” then “New Refund Request” and finally “China Voluntary Refund”. From there, simply follow the instructions as directed by AVA.

The options above are applicable for direct online bookings made via airasia.com only. For other types of bookings, such as those made through travel agents, kindly refer to your respective booking channel for further assistance.

AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organisation.

AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.