AirAsia implements end-to-end contactless procedures for essential travel

AirAsia will be rolling out several contactless procedures for essential travel including contactless payments at the airport, contactless kiosks, Passenger Reconciliation System (PRS) as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.

The airline has set up contactless payment options including Wave payments for AliPay and WeChat Pay at klia2 in Malaysia, which will include other airports gradually. Other options such as BigPay and Touch N Go will also be available soon.

The contactless kiosks are available at all operating airports across Malaysia, Thailand, Philippines, Indonesia and Japan from today, where guests making their essential travel can print their boarding pass and baggage tag after checking-in online on airasia.com or through the mobile app, ensuring a full contactless check-in process.

Another contactless travel procedure will be the Passenger Reconciliation System (PRS) which will be available at klia2, followed soon by other airports in Malaysia where AirAsia operates. The PRS entails no boarding pass exchange between guests and AVSEC (aviation security) as guests only need to scan them instead. Furthermore, AirAsia has also digitised the boarding process by scanning all boarding passes at the boarding gate instead of collecting stubs of physical ones.

AirAsia’s mobile app will also see an enhancement later this month where guests can scan their passports via the app itself, facilitating a more streamlined user experience and a seamless and contactless self check-in process. There are also plans to progressively add other features such as travel visa scanning capabilities in the near future.

AirAsia Group Chief Operations Officer Javed Malik said: “In addition to the existing strict safety measures on-ground, such as social distancing markers and Allstars wearing personal protective equipment, we are pleased to introduce our updated contactless procedures to deliver a more secure, safe, efficient, and contactless experience for our guests across the region. The safety of our guests and Allstars is our utmost priority and these additional enhancements demonstrate our continued commitment to keeping flying safe in the new normal environment for air travel. AirAsia has also implemented several new safety measures for essential travel.

Flying Safe with AirAsia 

Here are some of the safety measure AirAsia is taking on the ground and in the air to minimise the risks concerned with COVID-19 #InThisTogether

BEFORE YOU TRAVEL, MAKE SURE

Are you eligible to travel?

For Malaysians, please ensure that you are eligible to travel by applying through the Gerak Malaysia mobile apps 

Arrive early at the airport

Arrive 3 hours before departure to allow enough time for all the necessary processes to take place.

Pre-book your hot meals online

Inflight Hot Meals will only be available when you pre-book meals online as there will be no onboard hot meal purchase available. Please pre-book your meals at least 24 hours ahead of your travel time.

Packaged snacks such as chips, nuts and chocolate, and canned or bottled beverages will be available as usual.