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Sun Life Malaysia Emphasises Needs of Clients Amid Covid-19 Pandemic

Sun Life Malaysia Assurance Berhad and Sun Life Malaysia Takaful Berhad (collectively Sun Life Malaysia), a life insurance and Family T...


Sun Life Malaysia Assurance Berhad and Sun Life Malaysia Takaful Berhad (collectively Sun Life Malaysia), a life insurance and Family Takaful provider respectively have ramped up the response to the COVID-19 pandemic by offering complimentary support measures to its Clients who are diagnosed with COVID-19.

The special measures* include:
  • Extension of medical coverage to cover hospitalisation and treatments related to COVID-19 Coverage for outpatient treatments at any registered clinic or hospital upon confirmed diagnosis (for individual hospital & surgical policy/contract**) 
  • Continuation of coverage and benefits for those quarantined by law for hospitalisation and treatments
  • Waiving of the 30-day waiting period to enable new Clients to enjoy coverage immediately (for individual hospital & surgical policy/contract**) Prioritising of claims processing for COVID-19 cases
 
* The measures above are subject to the terms and conditions of the policy/contract with Sun Life Malaysia.
** The list of eligible individual hospital and surgical products: Hospitalisation & Surgical Benefit Rider, Hospitalisation & Surgical Benefit Plus Rider, Takaful Hospitalisation & Surgical Benefit Rider, Prime Medi Care-i, Sinar MediXtra, Sun MaxiMed-i, Sun MediMax-i


Speaking on the special measures, Raymond Lew, CEO and President/Country Head of Sun Life Malaysia said, “Recognizing the plight of our Clients during this period, we want to deepen our commitment of bringing brighter lives to them by ensuring necessary coverage and assistance to deal with this impact. We strongly believe that these measures will go a long way towards supporting our Clients with a greater sense of protection.“ 
 

“The measures above have been put in place progressively since February and we are already proactively looking at adding on more assistance for all our Clients, both directly or indirectly impacted by this pandemic. This is in line with our business purpose of ensuring lifetime financial security for our Clients’ peace of mind amid these trying times,” added Raymond.

In support of the Government’s effort to contain this outbreak, the Company also embarked on an extensive campaign on their social media platforms to create awareness and educate Malaysians on how to safeguard themselves and their loved ones better. The campaign focused on sharing simple tips to prevent illnesses through good hygiene habits, boosting the immune system, busting myths regarding COVID-19 and many more.

During this period, Clients can utilise Sun Life Malaysia's digital platforms to perform relevant services namely: 
  • www.sunlifemalaysia.com - Submit claims and make service requests such as change personal or plan details 
  • SunAccess Client Portal - Access insurance and/or Takaful plan details, make payments and submit claims
  • wecare@sunlifemalaysia.com - Email enquiries