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Sensormatic Solutions Launches Sensormatic IQ

Unify diverse data and insights with the new intelligent operating platform designed to drive improved shopper experiences and retail outcom...

Unify diverse data and insights with the new intelligent operating platform designed to drive improved shopper experiences and retail outcomes



Johnson Controls, the global leader for smart and sustainable buildings and the architect of OpenBlue connected solutions, today announced that Sensormatic Solutions, its leading global retail solutions portfolio, launched Sensormatic IQ. This intelligent operating platform for retail, backed by Sensormatic Solutions industry expertise and robust technology partner ecosystem, delivers tangible value across the enterprise.

Amidst Malaysia’s gradual recovery from the effects of COVID-19 and stimulus packages to encourage spending, Malaysian retailers can expect a rebound in consumer spending in the coming months.

Daren Ng
Daren Ng, General Manager, Sensormatic Loss Prevention Asia Pacific, said the shifting retail landscape calls for an acceleration in digital transformation, or retailers risk falling behind.

Consumer spending patterns are drastically changing in Malaysia, with search interest in e-commerce sites recording a 32 percent growth [1], and online expenditure for the average consumer increasing by 33 percent [2] in the past year.

“As retailers recover and reopen operations amid the pandemic, it is critical to create a safe environment to restore consumer confidence both online and in stores. Sensormatic IQ leverages data and meaningful and prescriptive insights that help retailers elevate shopper experiences, deliver efficient unified commerce execution, and protect their employees, customers, and assets during the pandemic and beyond,” said Ng.

Focus on Innovation
The open, secure and agile platform integrates the full Sensormatic Solutions portfolio, retailer, and third-party data sources, along with advanced technology such as artificial intelligence(AI) and machine learning (ML), to offer unparalleled visibility into operations and shopper insights. This combination drives prescriptive, data-driven outcomes for retailers, creating value and growth opportunities as retailers move into the future.

“In today’s hyper-connected world, the customer experience is about how, where, when, and why engagement happens. That's Why our commitment to enabling customers to harness diverse insights to drive positive outcomes and informed business decisions is more important than ever,”said Bjoern Petersen, President, Sensormatic Solutions. “The launch of Sensormatic IQ reflects our forward-looking business strategy. Through Collaborating with our technology partners and leveraging the global reach and scalability of the Google Cloud coupled with smart sensors and advanced analytics, our platform is designed to evolve with the industry and our customer’s needs.”

Fast Forward Retail
As the retail industry goes through significant changes, Sensormatic IQ helps retailers improve both their top and bottom line and brand value by:

  • Powering the digital transformation within the evolving retail market
  • Accelerating integration between new and existing solutions and data sets
  • Enabling agile innovation via a secure, scalable, and managed enterprise-grade platform
  • Amplifying value by deriving new insights and outcomes from complex data streams
  • Streamlining execution across retailer functions

Future-Focused Expertise
“This open platform represents years of investment and innovation moving to outcome-based operations in order to meet the shifting needs of retailers,” said Petersen. “The addition of the Sensormatic IQ platform is just one more way Sensormatic is providing the foundation for a digital journey that allows retailers to run atan enterprise scale.”

As the industry continues to evolve, Sensormatic Solutions is ensuring retailers have access to the advanced solutions they need to connect people, merchandise, and data in new and innovative ways. Sensormatic IQ’s flexible, open platform can incorporate insights from edge devices, such as POS, sensors, EAS, RFID, Computer Vision, and more, capable of delivering AI predictive and prescriptive models to support operations in retail environments from grocery and apparel to home improvement and malls.