DOC2US teams up with PAPUH

Providing pilgrims with virtual healthcare services during Umrah and Haj

MoU between DOC2US and PAPUH: Director of DOC2US, Dr Shukri Said (third from left) and President of PAPUH, Dato Sri Razali Mohd Sham (fourth from left)

Umrah and Haj Travel Agency Association (PAPUH), the largest umrah and haj association in Malaysia and DOC2US, Malaysia’s first and largest e-prescriptions and digital health provider, has signed a Memorandum of Understanding (MoU). The signing ceremony took place during PAPUH’s annual general meeting held last Friday at the Grand Barakah Hotel, Kuala Lumpur.

DOC2US’ collaboration with PAPUH incorporates digital healthcare services into travel packages of more than 1000 registered agencies under PAPUH, aiming to include comprehensive end-to-end virtual healthcare services for Malaysian pilgrims in their travels to Mecca and Medina for Umrah and Haj.

On meeting the healthcare needs of pilgrims, DOC2US’ Director, Dr Shukri Said commented, “The long- awaited reopening of borders sees a massive hike in pilgrimage travel, as Saudi Arabia fully welcomes foreign pilgrims.

DOC2US wants to be present for Malaysian pilgrims who are on their long journey to a foreign land, and let them know that their health is cared for during their journey, with our value-added virtual healthcare services in their travel plans.

We understand the frustration and worry of falling ill during their travel, particularly when pilgrims are not in their element, or unfamiliar with the foreign language and culture across borders. It is also an inconvenience when health and safety is compromised when on the move. Hence, with this MOU, our pilgrims can have peace of mind when travelling for Umrah and Haj, alone or with their loved ones knowing that their health and wellbeing are taken care of.”

As Malaysians pilgrims prepare for their pilgrimage to Saudi Arabia, this partnership will provide them with affordable and accessible integrated virtual healthcare services such as virtual consultation and virtual health advisory seamlessly through DOC2US’ technology and platform. DOC2US will also offer pre- departure on-site vaccination services to protect pilgrims before their journey.

PAPUH’s President Dato Sri Razali Mohd Sham said, “The cost to perform the Haj pilgrimage is getting higher due to tax hikes coupled with the rising cost of accommodation, food and transportation. Committed to our value of ‘fardhu kifayah’, PAPUH’s partnership with DOC2US will provide our pilgrims unlimited virtual consultation, via text, voice call or video call, with Ministry of Health (MOH) registered doctors. This will also help our pilgrims to manage their expenses as medical costs could be higher in Saudi Arabia.”

To date, DOC2US has the largest telehealth ecosystem in Malaysia, with a network of over 1500 partnered pharmacy outlets and more than 1600 healthcare providers. Its integrated digital health ecosystem connects patients with licensed and registered healthcare providers anywhere and anytime making healthcare convenient for patients in need. Having attended more than 2000 patients by its online doctors daily with a response time of less than 60 seconds, DOC2US has an average service rating of 4.77 out of 5.

“We are firm believers of equitable, economical, inclusive, and comprehensive healthcare for Malaysians since the very beginning, and faithful to this value, we are dedicated to support fellow Malaysians wherever they go. We hope to see Malaysians healthy and vibrant from the beginning of their journey until they return to our homeland,” Dr Shukri concluded.