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Samsung Malaysia Electronics together with Senheng today announced the opening of its first ever Senheng x Samsung Premium Experience Store located in the heart of Kuala Lumpur at the Shoppes at Four Seasons Place. The management team of both Samsung and Senheng alongside distinguished guests were present at the grand launch of the store which retail Samsung’s latest collection of mobile devices and state-of-the-art consumer electronics and home appliances that includes flagship line-ups like the Galaxy S series, Galaxy Z series, Galaxy Hearables and Wearables, Neo QLED Smart TVs, BESPOKE appliances and more. “We are excited for this collaboration with Senheng that extends on our long-term partnership to enhance Samsung consumers’ experiences. At Samsung, people are at the centre of everything we do. Everything that we are doing today is being designed to enrich people’s lives in ways that matters the most and provide a healthier environment” said Edward Han, President of Samsung Malay...

Brands in Malaysia deliver a moderate customer experience (CX) below the APAC average Malaysians still prefer live human agent support via online live chat, social media, or over the phone As 89.6% of the total Malaysian population are internet users today, global cloud communications platform, Infobip today released a commissioned study prepared by Forrester Consulting to understand how human and automated engagement has evolved. The study seeks to highlight whether the dominance of digital transformation has given rise to self-service and automated support or are customers still expecting real-time personalized services and interactions from live human agents. Titled “Redefining Human and Automated Engagement – How APAC Consumers Have Impacted The CX Agenda”, the custom study involved 1,210 participants across mainland China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Taiwan, and Vietnam. Forrester also examined customers’ preferred touchp...

Partnership to deliver comprehensive CPaaS, SaaS and data management solutions to help businesses deploy go-to-market solutions and accelerate their digital transformation journey Industry-first joint offering sets to digitally transform the financial services and insurance market in 2022 Global cloud communications company Infobip has inked a partnership with Data Cohorts, market leader in Customer Communications Management and Business Process Outsourcing, to offer the financial services and insurance industries a unified communications platform to enhance customer service experience through digital solutions. Infobip’s complete joint solutions comprising CPaaS and SaaS capabilities are now offered alongside Data Cohorts products that will further enable life insurance companies to efficiently deliver a personalised omnichannel customer engagement experience. This partnership comes in timely with ongoing trends in the sector, where 25% of the insurance industry will be automated in...

In celebration of Xiaomi Authorized Stores’ 6th Anniversary in Malaysia, Xiaomi CyberDog will be placed at selected stores across Malaysia for customers and Fans to interact with; From 18th to 30th June, get FREE gifts and win lucky draws at all Xiaomi Authorized stores in Malaysia. Global technology leader Xiaomi today announced the celebration of its Xiaomi Authorized Stores’ 6th Anniversary in Malaysia. In conjunction with the celebration, shoppers will get exclusive gifts and stand a chance to win a Xiaomi TV P1 43" with purchase of selected Xiaomi smartphones and smart AIoT products at Authorized Xiaomi stores across the nation. In addition, the Xiaomi CyberDog will also be touring the country at selected participating stores. Xiaomi Authorized Store 6th Anniversary Xiaomi celebrates its 6th Year in Malaysia, since opening its very first Xiaomi Store back in April 2017. Today Xiaomi has over 70 Authorized Xiaomi stores all across Malaysia, offering their wide range of smartph...

Lee’s Fandbee rebrands as Fandbee, investing RM100 mil to expand across southeast Asia including Malaysia Fanbee Managing Director Gareth Tan Third-generation food distributor Fandbee today announced its aggressive expansion plans to help Malaysians businesses and customers cope with the escalating food costs. The brand, previously known as Lee’s Fandbee, will be investing RM100 million to expand across Malaysia and southeast Asia by the end of 2022. Locally, the locations include Bukit Mertajam, Alor Setar, and Kuala Terengganu among others. According to Fandbee’s managing director Gareth Tan, the brand, previously synonymous with supplying affordably priced chef-quality ingredients to food operators now has a new mission – to strive toward food equality by offering high-quality products at the most affordable prices. “We are currently among the fastest growing and most innovative distributors in South East Asia with our operations centers in Malaysia, Cambodia and Vietnam. We are als...

Get the Best Value HUAWEI products, HUAWEI FreeBuds SE and HUAWEI Band 7 at the price as low as RM169* HUAWEI Malaysia is set to introduce the new HUAWEI FreeBuds SE come July.  HUAWEI FreeBuds SE is the company’s latest True Wireless Stereo (TWS) Bluetooth earbuds with excellent audio quality with smart experience and comes with a comfortable ergonomic fit to ensure a comfortable listening experience for long hours. It is known for its great sound quality and long-lasting battery life. HUAWEI has once again demonstrated that having a high-quality product does not have to mean burning a hole in the consumer's wallet. The affordable and reasonable price of HUAWEI FreeBuds SE makes it one of the suitable options for everyone, especially for fresh graduates or students to enjoy the wireless melody whisper and comfort with its semi in-ear design that’s specially crafted to fit the contours of the outer ear, while reducing the pressure on the ear canal, providing a breathable, lightweig...

In our modern lives that feel more frantic by the day, it’s important to carve out time for moments of serenity. Meditation, yoga and Pilates are a few wellness activities you can indulge in. But, there’s one current popular healing activity that you can easily tap into by just lying down on your back with eyes closed and listening to acoustics – it’s called Sound Bath! Sound bathing is a gentle yet powerful therapy that uses healing sounds, vibration and frequencies to wash over you and melt away all tension in your mind and body, as you cozy up on your mat or bed and enter a state of utter bliss and relaxation. It can be done physically in a group with a practitioner playing the alchemy crystal bowls, gongs and harps, or virtually at your cosy home with your Galaxy Buds2 and sounds from professional practitioner’s YouTube videos. If you’re the type of person who prefers to relax alone in your comfort zone, a virtual sound bath is for you! Thanks to the Galaxy Buds2’s recent firmware ...

To address the learning poverty gap among B40 communities, Taylor’s University officially launched its ‘Projek BacaBaca’ at Taylor’s Lakeside Campus. The evidence-based reading programme, sponsored by Mah Sing Foundation, is designed to ensure students aged 6 to 9 years from underserved communities are able to read at grade level, helping them perform better at academics and other classroom activities. Children from the underserved communities enjoying some of the books donated at Taylor's Projek BacaBaca Launch In 2019, a World Bank report stated that that 13% of students in Malaysia at late primary age are not proficient in reading. It is expected that due to COVID-19, 10% more students will fall into learning poverty ( UNICEF, 2021 ). This inequity among students contributes to their inability to comprehend other subjects and increases their chances of dropping out of school. During the Taylor's Projek BacaBaca launch, over 300 books were collected through donations and di...

HappyFresh uses audio engagement to help shoppers identify the fr$eshness of their fresh produce. HappyFresh held an immersive ‘Party on a Bike’ experience with remixes of fresh produce sounds at Publika on 17th and 18th of June, 2022. Hu Hun Hui, Managing Director of HappyFresh Malaysia also joined in the event Seeking a new approach to promoting a healthy lifestyle through fresh ingredients, HappyFresh , the fastest-growing online grocery platform in Southeast Asia hosted an indoor spin cycle event at Publika over the weekend. The event saw over 50 campaign winners and influencers cycling to the Frequency of Fresh tracks by HappyFresh , which featured sound bites of fresh produce alongside music to create a bespoke, high-energy beat that is perfect for exercising. The HappyFresh team providing fresh juices to help fuel the participants From 23 May to 9 June, HappyFresh organised the Spend Big, Win Big campaign whereby top spenders would have the opportunity to win a FLYCYCLE Ride a...

Experience classic New York-style best steakhouse dining in a luxe setting 6,000 feet above sea level Malaysians can now experience luxe New York-style steakhouse dining at Resorts World Genting, Malaysia’s premier integrated resort located 6,000 feet above sea level. Wolfgang’s Steakhouse by Wolfgang Zwiener officially opens today, in conjunction with the founder’s 83rd birthday, as the latest addition to a range of restaurants at SkyAvenue. New York Sirloin Wolfgang’s Steakhouse at Resorts World Genting is a throwback of the New York original, offering the same intimate, ensconced feel, with low lights and signature vaulted ceiling with a classic herringbone design. The design ethos, however embraces a more elegant, luxe feel, in keeping with the high-end complex that is SkyAvenue. “Wolfgang’s at Resorts World Genting is a grand and beautiful steakhouse. It has all the elements associated with the brand – the wood, the chandeliers – as well as a beautiful wine cellar and bar. It is...

With football season around the corner, the excitement is like no other, we can’t move without hearing the buzzing sounds from spectators and a football match’s fiery atmosphere. Nothing can beat the experience of watching it unfold in person, but for those fans unable to watch the game live or on the big screen, streaming it on your phone is the next best thing. The Galaxy A23 comes with a 6.6-inch TFT V-Cut display [1] with a resolution of Full HD+, bringing you an immersive experience from its massive screen. It offers an exhilarating experience as you watch every ball, every shot, and narrow misses, crisp and clear as if you are at the field! Even better, you don’t have to worry about lags as the device refreshes at a buttery smooth 90Hz and offers 12GB (6GB RAM + 6GB RAM Plus) [2] – making it easy to navigate the stream. The Galaxy A23 also comes with Dolby Atmos [3] – the ultra-realistic and natural sound will immerse viewers in the game and allow them to hear every tiniest de...

Get two (2) HUAWEI Sound Joy at Bundle Price of RM999 from 6 June to 30 June* If your plans for this year involve lounging outdoors, picnicking at the park, or just chilling with friends at home, why not make things more relaxing with the help of a portable Bluetooth speaker? HUAWEI Malaysia recently released a brand-new portable speaker that intersects great sounds and aesthetic design, the HUAWEI Sound Joy. Co-engineered with French audio technology company Devialet, the HUAWEI Sound Joy will be the life of your party. Leveraging on Devialet SAM technology, it is a compact, stylish, and portable speaker designed for everyday use, while delivering incredible convenience and premium audio experience with minimal distortion for consumers wherever they go. Bring Your Music With You We all know that the stereos on smartphone and Bluetooth speakers are built differently to accommodate different needs. Whether you are out hiking, sunbathing on the beach, or just chilling with friends, al...