MaxMoney Partners With Nutanix to Enhance Customer Service and Strengthen Operational Resilience

Malaysia’s First Local Money Services Business Deploys Nutanix to Improve Customer Experience Without Compromising Security and Privacy

Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced that Malaysian money exchange and remittance services provider MaxMoney has adopted Nutanix to modernise its IT infrastructure and improve customer experiences. MaxMoney has since witnessed 100 percent system availability and increased response time for digital services at their branches, allowing the firm to serve more customers in a day.

MaxMoney is one of the leading remittance companies in Malaysia. However, its legacy technology infrastructure could not scale to support the company’s growth. Additionally, the company’s branches are mostly situated in locations with poor internet connectivity that offers only one or two megabytes of data transmission per second. The system’s slow performance became a hurdle to the company’s business expansion plans. MaxMoney needed technology that was always-on and able to deliver quick responses when required.

MaxMoney now runs 60 virtual machines (VMs), production systems, mission-critical databases and development operations on a system powered by Nutanix’ hyperconverged infrastructure. These support the company’s mission-critical applications, including its email server as well as its money changer and currency wholesale applications.

Besides 100 percent availability, MaxMoney’s system now runs with greater efficiency and flexibility. Response time to database queries from the branches has been reduced from two minutes to less than five seconds, eliminating the chance of a server timeout and allowing service agents to help more customers each day.

Mohd Izzairi Yamin, Chief Technology Officer, MaxMoney

Mohd Izzairi Yamin, Chief Technology Officer, MaxMoney, said: “Customer experiences are the crux of our business. We needed an agile, flexible and secure platform that allowed us to deliver efficient and exceptional customer service, while freeing us up to innovate and scale our business. Nutanix’s infrastructure was a perfect, comprehensive solution for several reasons, including ease of use and cost-efficiency. Many of the capabilities that Nutanix provides are only available as separate license packages in competing solutions.”

With Nutanix, MaxMoney now has the flexibility to seamlessly move data from one server to another, thus helping ensure redundancy, load balancing and security of its data. It is in a better position to store and protect customer information, as well as ensure compliance to data privacy and security regulations.

MaxMoney’s migration to private cloud was completed within a week. Despite having no prior experience with Nutanix products, MaxMoney’s IT team found the platform straightforward and easy to use.

Mohd Firdaus, Engineer, MaxMoney commented: “All the information we need to ensure that our systems are running smoothly is easily accessible on a single pane of glass with Nutanix Prism. The notification system has been a great help as well. Instead of troubleshooting all the time, we are now alerted by notifications if a problem arises. Our time can now be better invested towards innovating and building our digital services.” 

Avinash Gowda, Country Manager, Malaysia, Nutanix said: “Many businesses in the financial services sector are digitalising to meet evolving consumer demands. Nutanix supports some of the largest financial institutions in Malaysia on their digital transformation journeys. Today, we are pleased to partner with MaxMoney to help the company modernise its IT infrastructures and up the ante in delivering exceptional customer experiences. With the Nutanix platform, MaxMoney is empowered to become more technologically nimble and better able to capitalize on market opportunities.”

Founded in 1982, MaxMoney is the first Malaysia-based company to be awarded a full-fledged Money Service Business (MSB) license by Bank Negara, the Central Bank of Malaysia. MaxMoney provides money exchange and remittance services at over 20 locations nation-wide. The company also allows customers to exchange and transfer money at any time and from anywhere through its mobile application.