FedEx and eBay Team Up to Boost APAC Businesses Through New E-commerce Offerings

Collaboration between two leading players in the e-commerce ecosystem means businesses can enjoy highly competitive rates and shipping capabilities



FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, announced a new alliance with eBay, a leading e-commerce marketplace platform for fast-growing and established brands worldwide. eBay sellers in the Asia Pacific region[1] can now sign up for a FedEx account and gain access to the full spectrum of FedEx e-commerce delivery service options at competitive rates.

Marketplace sales account for 67% of e-commerce globally[2], with the Asia Pacific e-commerce market expected to grow by about 14% annually, reaching US $352.68 trillion by 2030[3]. This collaboration will help propel e-merchants – especially small business owners – amidst booming e-commerce in the region, driven by consumers’ changing behaviors toward shopping online accelerated by the pandemic.

Through this collaboration, eBay sellers will be able to provide their customers with a more premium delivery experience powered by FedEx shipping solutions. Key benefits under the current strategic program include:
  • Competitive rates: eBay sellers will receive competitive discount rates on FedEx ExpressⓇ services.
  • Enhanced shipping capabilities: FedEx offers eBay sellers a wide range of services that are critical for cross-border e-commerce, including FedEx Electronic Trade Documents; FedEx Home Delivery, which now delivers seven days a week[4]; a portfolio of flexible, simple returns options; and the FedEx Hold-at-Location which gives consumers a choice to have their packages delivered conveniently and safely to various grocery stores, pharmacies and FedEx Office locations.
  • Direct contact with FedEx: eBay sellers will get their own FedEx account to use any shipping solution from the vast portfolio that FedEx provides. Additionally, eBay sellers can contact FedEx directly for pickups and billing questions, as well as to order shipping forms or other delivery supplies, reroute packages and manage their My FedEx Rewards account.

“E-commerce has become the new growth engine behind the APAC economy[5]. Logistics services providers like FedEx, therefore, play a critical role in helping e-commerce businesses deliver seamless customer experiences from online to the physical world,” said Kawal Preet, president of Asia Pacific, Middle East and Africa (AMEA) at FedEx Express. “We’re thrilled about this collaboration with eBay that enables easier access to more markets through our international logistics services. By providing international shipping solutions at highly competitive rates, we are helping eBay sellers make the most out of our premium services and products as they continue expanding overseas.”

“eBay has been driving retail export in the region and enabling our sellers to grow their business via our global marketplace,” said Vidmay Naini, Regional General Manager for India and Southeast Asia, eBay International Cross Border Trade. “Shipping is a critical component of the cross-border e-commerce ecosystem. Teaming up with FedEx, one of the world’s most well-respected e-commerce transportation and logistics carriers, gives our sellers access to a unique set of capabilities and rates, which ultimately enables them to provide their global customers with retail-standard buyer experience.”

The collaboration reflects the latest effort in strengthening the FedEx leadership in the e-commerce ecosystem through strategic collaborations with leading marketplaces and technology providers. To date, FedEx has integrated with more than 17 marketplace providers[6], including BigCommerce, an open SaaS e-commerce platform, allowing hundreds of thousands of e-tailers across Asia Pacific direct access to FedEx services, using their FedEx account number, to manage shipments and grow their cross-border e-commerce business.

[1] The alliance will roll out in Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam as the first phase, additional markets across the region will be rolled out in the next fiscal year.
[2] https://www.digitalcommerce360.com/article/infographic-top-online-marketplaces/
[3] https://www.marketwatch.com/press-release/asia-pacific-e-commerce-market-2022-company-profile-importexport-scenario-business-strategies-and-emerging-market-segments-to-2030-2022-06-14?mod=search_headline
[4] Deliver to most residential customers on Saturday and many on Sunday at no additional cost
[5] https://www.euromonitor.com/retail-in-transition-future-e-commerce-opportunities-in-asia-pacific-and-australasia/report
[6] https://newsroom.fedex.com/newsroom/fedex-express-teams-up-with-leading-e-commerce-platforms-to-empower-smes-in-asia-pacific/