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Pos Malaysia Berhad ("Pos Malaysia"), the national post and parcel service provider, and the Perak Commercial Crime Investigation Department of the Royal Malaysia Police (PDRM), recently joined forces to launch the Commercial Crime Prevention Programme - Phone Scam aimed at combating the rising number of scam-related crimes. The programme was officially inaugurated at the Perak Police Headquarters, symbolising a united front against the scam menace.
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| (L-R) Fiona Liao, Group Chief Marketing, Communications and Sustainability Officer of Pos Malaysia; Noorzuriha Binti Haron, Perak’s State General Manager, Pos Malaysia; Dato’ Sri Mohd Yusri Bin Haji Hassan Basri, Perak Police Chief; Zaini Yahman, Director of Operations, Pos Malaysia; Dato’ Pahlawan Azizi Bin Haji Mat Aris, Perak Deputy Police Chief; and Tuan Hasbullah Bin Abd Rahman, Perak’s Chief Commercial Crime Investigation Unit |
Zaini Yahman, Director of Operations at Pos Malaysia, emphasised the importance of collective efforts in fighting scams. "Our partnership with PDRM represents a strategic step towards enhancing prevention and educating the community on avoiding becoming scam victims," said Zaini. He highlighted several initiatives, including anti-scam awareness sessions for frontline staff and customers, and the distribution of educational materials through various channels. “As an organisation that is passionate about building trust to connect lives and business for a better tomorrow, we sternly condemn phone scam activities, especially those who abused Pos Malaysia’s brand as a trusted organisation with a rich history of more than 200 years,” he added.
CP Dato’ Sri Mohd Yusri bin Haji Hassan Basri, Chief of Perak Police highlighted the severity of the phone scam predicament, with 2,447 online scam cases investigated in Perak in 2023, resulting in substantial financial losses amounting to almost RM78 million. Out of the 2,447 online scam cases, 226 were telephone scams resulting in losses of RM3,785,932.05.
"This partnership with Pos Malaysia is a timely and critical measure in our ongoing fight against cybercrime," Dato’ Sri Mohd Yusri remarked. He stressed the effectiveness of public outreach and the need for continuous advocacy through collaborations such as this.
The programme involved distributing anti-scam flyers, utilising social media, and leveraging other communication mediums to spread awareness to the Perak communities. A total of 33,000 admail flyers were distributed while awareness posters were installed at 81 Post Offices throughout Perak. Both Pos Malaysia and Perak PDRM highlighted the importance of this pilot project, with hopes of expanding it nationwide, reflecting a shared commitment to safeguarding Malaysians from scam activities.
Pos Malaysia boasts an unmatched last-mile delivery network, reaching over 11 million addresses through more than 3,500 touchpoints nationwide. This infrastructure not only emphasises Pos Malaysia’s key role in uniting lives and businesses but also highlights its dedication to meeting the rakyat’s varied needs. In 2023, Pos Malaysia’s service excellence was evident, with the Universal Postal Union (UPU) reporting scores surpassing targets in all categories, including a 94.8% Global Monitoring System for inbound mail, a 97.1% Express Mail Service Delivery
Performance, and a 94.5% Parcel Delivery Performance. These achievements not only signal Pos Malaysia’s efficiency and reliability but also reinforce its position as a trusted guardian against scams, underlining its ongoing commitment to protect consumers.
Pos Malaysia and PDRM urge the public to remain vigilant and informed about the latest scam tactics. The campaign reinforces the message that collective action and awareness are key to preventing scams. Members of the public are urged to contact the National Scam Response Centre at 997, or WhatsApp the Commercial Crime Investigation Unit at 013-2111222 to report dubious communication material, or they may check suspicious account number at semakmule.rmp.gov.my.
