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McDonald’s Enhanced Safety Measures During MCO

During this MCO period, McDonald’s Malaysia has increased its food safety and hygiene measures to ensure the health and well-being of its ...

During this MCO period, McDonald’s Malaysia has increased its food safety and hygiene measures to ensure the health and well-being of its People and Customers. This included rolling out its Contactless and Cashless system for its McDelivery service.

For delivery riders, they must adhere to these precautionary measures when delivering food to customers:
  • They are required to wear masks and gloves before entering McDonald’s premises
  • They are required to sanitise their hands Riders must undergo a temperature check outside the restaurant every day
  • A crew member will be assigned to sanitise and clean the delivery bags of each rider before the food is packed into their respective bags
  • Separate pick-up points for McDelivery Service (MDS) riders and those from Grab Food and Food Panda riders in McDonald’s restaurants

With McDonald’s contactless delivery service, additional safety measures and enhanced social distancing practices have been put in place, such as:
  • Take-away bags are sealed, with the rider’s and crew’s temperature reading plastered on the bag
  • Rider will contact customer once they have arrived at delivery spot
  • Rider will drop off food at an agreed safe spot

At the restaurant level, the company has ensured that high standards of food safety and cleanliness are adhered to. After closing hours, each restaurant will assign a Manager and 4 crew members to carry out detailed cleaning of the store. This covers areas such as the kitchen, Drive-Thru lane, dining area, and storage areas. Crew members are also required to wear face masks and gloves at all times. This includes crew members who are assigned to carry out temperature checks of guests and delivery riders.